Privacy Policy, Website Terms of Use and RAL
Impacto Convergente, Lda, hereinafter referred to as Torre Medieval, registered under the number 513545093, respects the privacy of visitors to its Website and takes every care to protect your information, giving you an overview of the way we handle data, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council – General Regulation on Data Protection (GDPR). This privacy policy then consists of providing clarification about the personal information we collect and how we can use it, as well as clarifying the security standards adopted to protect the identity and personal data of visitors.
Personal information
Torre Medieval treats with deep respect and seriousness the safeguarding of the private data of its Guests as a natural person, such as name, country of birth, address, age, gender, email, telephone number, credit card information, preferences and specific requests declared before, during or after the stay, including exchange of digital correspondence. This data will only be collected with the prior consent of the Guest and processed in accordance with European Union legislation on the General Data Protection Regulation.
Use of Personal Information
Our mission is to provide superior service. Personal information is collected to assist Torre Medieval in making reservations and providing services requested by the guest. By keeping this data, Torre Medieval improves the service provided on the return of the guest, it also allows the Guest and Torre Medieval to consult previous transactions and reconcile statements or invoices. It also helps the Guest to be informed of offers of interest to them. If you do not wish to receive information from the Torre Medieval, you can cancel at any time.
Collection of Personal Information
From Torre Medieval website:
.See the Cookies Policy on the corresponding page.
When booking
When making a reservation, you will be asked to fill in a reservation profile, which will contain your personal data, such as name, address, contacts, information about children (for example, name, date of birth, age), as well as certain information. of guarantee and deposit required to secure the reservation, such as a credit card number. By transmitting your personal information, you acknowledge and agree to the terms and conditions contained in this Privacy Policy. Due to the personal nature of the information provided, the reservation system is secure, protecting the credit card number with Secure Socket Layer (SSL) encryption technology, transmitting it over a private network.
Reservations are guaranteed by the Ynnov platform.
During the stay
During your stay, Torre Medieval will be able to register your data to create a database, which helps if the guest wants to stay in one of the apartments again, and other eventual billed expenses. This information is also recorded in order for Torre Medieval to comply with financial reporting requirements, including those imposed by government auditors and regulators. Certain information may be collected as required by local laws (eg passport data for the Portuguese Immigration and Borders Service – SEF). Information relating to the stay may also be stored (eg health issues, special requests, service issues). This data is maintained in Torre Medieval’s property management system and is combined with information from previous visits. In addition, the content of any documents submitted before, during or after your stay (including letters, comment cards, electronic documents such as emails and other similar forms of communication) may be retained. This information may be shared with employees.
Storage of Personal Data
Personal information is stored in a secure location, either a database or an archive. In addition, steps are taken to ensure that only designated individuals have access to this information. So that we can serve you better and in a more personalized way, your profile is stored in the Management Systems, the central platform for managing reservations. Other transaction information is retained, such as the number of stays and the number of nights in each stay.
Personal Information Transmitted to Third Parties
Agents, contractors or third-party service providers may receive your personal information during the provision of services to the accommodation, so that Torre Medieval can respond more effectively to the Guest’s needs. Using contractual or other agreements, ensure that these parties protect any personal information in a manner consistent with the principles articulated in this Privacy Policy. Personal data will only be shared without your consent, outside of the Services, where: (1) it is required or authorized by law to do so (for example, in response to a legal subpoena); (2) it is necessary to provide the services requested by him, in which case it will be considered implicit consent (eg car rental); (3) if the stay was paid for by a third party (billing information will be provided to the paying party).
Personal Information Retention Time
Personal information will be stored for the minimum period required by law in the jurisdiction for any Hotel Unit (5 years). From time to time, and if you have not stayed in any of the apartments for a certain period, personal information may be deleted.
Access, change and delete personal information
You can access, correct, add, update or delete your personal data by contacting us via email: booking@torremedieval.com . A copy of a valid ID may be required to protect privacy and confirm identity before making any changes.
Privacy Policy Issues
If you wish to contact us with any question related to this Privacy Policy, please send an email to booking@torremedieval.com
Alternative Resolution of Consumer Disputes (Resolução Alternativa de Litígios de Consumo – RAL):
RALC entity (art.18 of law no. 144/2015). In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity (RALC): CNIACC – National Center for Information and Arbitration of Consumer Conflicts Address: Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099 -032 Lisboa
Telephone: (+351) 21 384 74 84
E-mail: cniacc@fd.unl.pt
Website: www.arbitragemdeconsumo.org
Facebook: www.facebook.com/cniacc
Information on Consumer Portal: www.consumidor.pt
Torre Medieval, August 2022.
